Nothing sets the standard for excellent customer

Nothing sets the standard for excellent customer service more than excellent employee service.

I was reminded of that just the other day. The manager of a fast food restaurant was really giving an employee hell - and MBT Karani in view of customers. The person who waited on me was sullen, slow and seemed little interested in making my transaction a good one. As I sat and ate my cheeseburger and fries I watched the overall behavior of the staff. It wasn't good. Lots of slow walking, no smiles, no attempt at engaging the customers, no thank you's. MBT Sawa, It's one of my favorite chains, but I won't be going back to that particular store again.

Have you ever noticed the dramatic change in customer service from one store to another? I submit it starts with leadership at the individual store level. Forget all the stuff pumped out by headquarters. If the MBT Tembea Coffee, local store leadership is not providing excellent employee service, then the customer service level will not be excellent. And excellent pay and benefits will not overcome a lack of excellent employee service.